Support 4 COVID-19

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Support 4 COVID-19

Are you concerned? Do you have unanswered questions?
We are here to help.

Information available about the COVID-19 and its impact on the community is everywhere, but you need information specific to your personal situation.

Please review our FAQs. If the answer to your question is not here and you still have unanswered questions, please complete the Support 4 COVID-19 form below and we will get back to you as a matter of priority.

Explore English is working hard to ensure:

  1. we have up to date information available for you
  2. to make decisions to help, support and protect our staff and students
  3. and to respond quickly to changes as directed by the Australian and Victorian Governments.
  4. to prepare our staff and trainers to support any student or member of staff who:
  • is diagnosed with the COVID-19 and who is required to isolate
  • who are returning from overseas and must self-isolate
  • who suspect they have COVID-19 and who must self-isolate


Explore English Announcements 27 March 2020

Is Explore English still open for class?

Yes, we are running classes, we are also working on developing a system to allow students to access their classes from home. We want to reassure you that the Government has continued to consider education and training as an essential service and are continuing to encourage training organisations to remain open to support our students with their learning.

When and if Explore English is required to lockdown we will advise you.


Can I study from Home?

Yes, we are rolling our Virtual Campus out as we go to press today. All Explore English students have had an Explore English email account set up and login details sent to them at their personal email accounts. In addition, they have received instructions for activating the email account and for accessing the Microsoft Education suite of software programs that Explore English Teachers will use to run virtual classes. You can begin to attend your English classes via Microsoft TEAMS from now on or as advised by your Teacher. Virtual classes will be scheduled to the same timetable of your actual class. You may continue to come to campus if you prefer, or if you don’t have access to technology. If you have a smartphone, tablet, computer or laptop with a camera and microphone and access to the internet, you will be able to participate in the virtual classes.

Don’t have your new Explore English email address or login details? Let our IT Department know by sending a message to


Do we have your most upto date contact details?

If you have not received communications from MCIE in the past week, please make sure you submit a request to have your details updated and provide your current email and mobile phone number.

Please keep an eye out in your email for our message providing your MCIE email account and advising you how to access our virtual classroom. Also, check your junk mail to ensure our messages to you are not being pushed from your inbox.


How do I protect myself from the Coronavirus?

  • Practising good hand and sneeze/cough hygiene and keeping your distance from others when you are sick is the best defence against most viruses. You should:
  • Wash your hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).
  • Exercise personal responsibility for social distancing measures.


What are the symptoms of the Coronavirus?


What do I do if I develop symptoms of the Coronavirus?

If you suspect that you may have COVID-19 do not come to campus for classes.  Call your doctor:  If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Coronavirus Health Information Line

Call this line if you are seeking information on coronavirus (COVID-19) call 1800 020 080. The line operates 24 hours a day, seven days a week.


What do I do if I am not sure if I have Coronavirus or the common cold or flu?

Please refer to the chart of symptoms that will be able to assist. If you are still unsure, please call your doctor.  If you do have cold and flu symptoms, please do not attend class until you are feeling well again.  Ensure you drink plenty of fluids and get plenty of rest.


I am concerned about my health with the current situation regarding Coronavirus, do I have to attend my classes?

At this stage, all classes will run as normal until we are advised by government authorities to suspend classroom delivery.


What if I have been affected by travel restrictions, lockdowns or self-isolation

We are very conscious of the devastating effects that the novel coronavirus (COVID-19) is having on the global community, in terms of health, travel, freedom of movement and economic impacts.

If this situation is affecting you personally, we would like to extend our sympathy and assure you that we are doing all we can to support you to commence or resume your studies with minimal stress or delays.

We will continue to update you about the impacts on your studies and about the COVID-19 situation in Australia more broadly through email and on social media.

If you have been affected by travel restrictions, lockdowns or self-isolation which have prevented you from coming to campus, please contact us via the COVID-19 query form and we will contact you to discuss your options.


How can I stay updated?

We will continue to email all students and staff with updates about the COVID-19 situation and send tailored emails to students directly affected by the current travel restrictions.  If you have not been receiving emails from us regarding the COVID-19 situation, please advise us through the COVID-19 query form so we can add your details to our email list. We also recommend you check the Explore English Facebook and Instagram pages for regular updates.


What will happen with my COE if I am affected by the Coronavirus?

 As part of the response from the Australian Government affected students will be supported so that the impact on their student visa is minimised. This means compelling and compassionate circumstances will be considered. Your Confirmation of Enrolment (COE) will remain active and you won’t need an updated COE. We recommend you speak to your migration agent regarding your VISA options.


Information on Student Visas

The Australian Department of Home Affairs page has fact sheets with the latest information on the impacts of coronavirus (COVID-19) on student visas. Click on ‘Visa related information – Fact Sheets’ for links to information in English and Simplified Chinese. We recommend you speak to your migration agent regarding your VISA options.


How do I get support if I am suffering stress and depression due to the Coronavirus

If you are feeling anxious or distressed about the current situation, please speak with our Student Welfare Co-ordinator Michelle Cassell by calling 1300 737 004 or 0412 278 654. If it is out of school hours, we recommend you contact Beyond Blue on 1300224636.


Is your question still unanswered? Please submit your question or concern about COVID-19 in the form below.